• Welcome Discount - 15% offer

Welcome discount valid for new email and/or SMS subscribers only. Offer code may only be applied to orders at checkout, and will take 10% off full priced items only. Offer cannot be combined with other discounts. Offer code is valid for 30 days from the date of issue. One use per customer.

• Black Friday Sale

Receive 30% off on letterfolk.com for a limited time only. Offer valid November 10th, 2022 at 12AM ET through November 30th, 2022 at 3AM ET. Offer end date is subject to change. Discount is automatically applied at checkout. Offer cannot be combined with other coupons, discounts, offers or promotions. Offer is non-transferable and cannot be sold or exchanged in any other way. Offer valid only applicable for in-stock items or pre-order. Offer not valid on previous purchases, special orders, gift cards, taxes, shipping costs or sale items.

• Holiday Shipping

We are working hard to mitigate fulfillment and shipping delays during this holiday season. Please allow extra time for your order to arrive.

• Shipping Information

We know what it's like waiting for a package to arrive, so we make every effort to get your products to you as soon as possible. Unless otherwise stated, please allow 1-2 business days for us to prepare your order for shipment. (During sitewide sales, it may take up to 7-10 business days.) After your order is shipped, you'll receive an email with tracking information. Most domestic orders will arrive in 1-5 business days after they're shipped. We currently offer International Shipping to Canada. Shipping rates are calculated at checkout.

Expedited Shipping is available for orders placed within the contiguous United States, excluding Alaska, Hawaii & International. Select “Expedited Shipping (2 business days)” at checkout. Products not eligible for expedited shipping include: The Writer, The Copywriter and the WordSmith letter boards. Offer valid only applicable for in-stock items. Offer not valid on previous purchases, special orders, gift cards, taxes, or sale items.

Thank you for making sure the shipping information you provide is accurate! If you discover an error on your confirmation email, please inform us ASAP, and if your shipment hasn’t already gone out, we’ll quickly make the correction. If orders are undeliverable and returned to sender due to incorrect information we’ve received, we will be happy to resend the order after we’ve received the item and collected new shipping fees. We can also issue a refund for the order, minus the original shipping charges.

• Return & Exchange Policy

We’re happy when you’re happy, and we proudly stand behind our products. We have a 30-day, no-questions-asked return policy.

To begin a return or exchange, please click here.

Letterfolk will supply a pre-paid, pre-addressed postage label. You will be refunded fully including your shipping costs.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.

Questions, comments, or issues with an existing order? Drop us a line below or email us at hey@letterfolk.com and we'll get back to you as soon as possible.

• Instructions

For reference, the instructions on setting up the clock are as follows, and please note that set-up is easiest if the pendulum is not attached:

1. Insert new batteries
2. Remove the batteries from the compartment
3. With the battery compartment empty, set the hands of the clock to 12:50
4. Reinsert the batteries
5. Set hands to the current time, clockwise, try pausing after each hour to allow the "cuckoo" mechanism to run its chime. Once the time is set, gently attach the pendulum if desired. Slide arm into the channel of the attachment until it feels 'clicked' into place.
6. Once the time is set and the pendulum is gently inserted, go ahead and test out the different sounds on the back. The dial and buttons are as follows (from left to right - volume, original "cuckoo" sound setting, bird songs setting, button to open the birdbox).
   

• Need more help getting your clock to work?

We've tested many of our clocks to work out any potential defects/errors. We performed the following remedy on our Cuckoo Clock and found that it is successful in fixing several issues.

• Our first try: We followed the instructions to set the time. The time was working and the pendulum was swinging, but the bird didn't come out.
• Our second try: We removed the batteries, then followed the instructions again. This time the pendulum wasn't working, and the bird wouldn't come out, but it was still telling time.
• Our third try: We removed the batteries, then followed the instructions again. This time, the time was working and the pendulum was swinging, but the bird wouldn't come out. We left it like this on the wall for a day, and to our surprise, the bird began working!
  What we found, is that after each attempt to fix the issue, we needed to allow the mechanism roughly a day (give or take) to register the fix. After about a day, it should begin working, though it may take a couple of tries. If your bird isn't coming out/pendulum isn't working/chimes are off, etc, we recommend following the steps outlined above. After each try, give it a day or so to see if the mechanism begins working as ours did.